DJI is a technology company that specializes in manufacturing drones and aerial photography systems for both consumer and professional use.
DJI Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about DJI
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with DJI
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.DJI mailing address
14/F, Sky City
2 Shun Yi Road
Chaoyang District, Beijing, 100016, China
DJI executive customer service contacts
Primary Contact
James Robinson
Customer Service Manager
14/F, Sky City
2 Shun Yi Road
Chaoyang District, Beijing, 100016, China
james.robinson@dji.com
Chief Executive
Frank Wang
14/F, Sky City
2 Shun Yi Road
Chaoyang District, Beijing, 100016, China
frank.wang@dji.com
Does DJI have an online contact form?
Yes, you can find the online contact form here.
How can I contact DJI customer service?
Call (818) 235-0789 or email support@dji.com.
When can I call the North American telephone number?
Call (818) 235-0789 Monday to Sunday 7 a.m. to 5 p.m. Pacific time.
How to get professional help with your DJI problem
If you need help with DJI, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
