Dick’s Sporting Goods Customer Service Contacts

Call (877) 846-9997 or email customer.service@dickssportinggoods.com.

In February 2018, Dick’s announced it would stop selling assault-style weapons.

Monday to Sunday, 7 a.m. to 5 p.m. Eastern time.

1. Return time: You have 90 days to return most products. But if you bought something from Dick’s Sporting Goods Warehouse or Going, Going, Gone! locations, you have 45 days.
2. Proof of purchase: If you have proof of purchase, like an order number, email confirmation, receipt, pack slip, or return barcode, you’ll get a refund for how you paid.
3. No proof of purchase: If you don’t have proof of purchase, you can still return the item with a valid ID. You’ll get store credit for the lowest selling price instead of the product.
4. Condition of the product: The item you’re returning needs to be clean and in a condition that can be sold again.
5. Exclusions: Some items can’t be returned if they’ve been opened. This includes firearms, ammunition, certain types of bows, items that need fuel, airbeds, custom items, autographed memorabilia, certain shoes, and gift cards.
6. Return process: You can return items to any Dick’s Sporting Goods store or mail them back. Just remember, you might have to pay for the return shipping.