Creed is a French fragrance brand known for producing perfumes using traditional methods and ingredients.
How to reach a person at Creed
Main: +44-2033-676-102
Creed Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Creed
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Creed
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Creed mailing address
Meridian House
Northwich, Cheshire England, CW9 7RA
Creed executive customer service contacts
Primary Contact
Giles Gordon
Chief Marketing Officer
Meridian House
Northwich, Cheshire England, CW9 7RA
giles.gordon@creedfragrance.co.uk
Secondary Contact
Katherine Lawrance
Global Head of Ecommerce
Meridian House
Northwich, Cheshire England, CW9 7RA
katherine.lawrance@creedfragrance.co.uk
Primary Contact
Sarah Rotheram
Meridian House
Northwich, Cheshire England, CW9 7RA
sarah.rotheram@creedfragrance.co.uk
What is the relationship between Creed and The Hut Group (THG)?
The Hut Group (THG) acquired Creed in 2020. THG is a global technology and e-commerce company. As part of the deal, THG gained control over Creed’s operations, including its direct-to-consumer sales and global expansion strategies. This acquisition also allowed Creed to leverage THG’s digital expertise and e-commerce platforms to enhance its reach in the fragrance market.
How can I contact Creed's customer service?
Call Creed customer service at +44-2033-676-102 or email businessenquiries@thehutgroup.com.
Can I track my Creed order?
Yes, once your order is shipped, you should receive tracking information via email. You can use this to track your order status on the courier’s website.
How to get professional help with your Creed problem
If you need help with Creed, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.