CityPASS Customer Service Contacts

CityPASS is a ticket package that offers discounted admission to major attractions in various cities.

How to reach a person at CityPASS

CityPASS Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about CityPASS

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with CityPASS

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

CityPASS mailing address

1201 W. Riverside Ave
Suite 201
Spokane, WA 99201

CityPASS social media channels

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CityPASS executive customer service contacts

Primary Contact
Annie Allen
Vice President, Global Tourism Sales
1201 W. Riverside Ave
Suite 201
Spokane, WA 99201
Annie.Allen@citypass.com

LinkedIn

Secondary Contact
Sharon Munford
Customer Service Manager
1201 W. Riverside Ave
Suite 201
Spokane, WA 99201
Sharon.Munford@citypass.com

LinkedIn

Chief Executive
Mike Gallagher
1201 W. Riverside Ave
Suite 201
Spokane, WA 99201
Mike.Gallagher@citypass.com

LinkedIn

Frequently asked questions about CityPASS

Does CityPASS have an online contact form?

Yes, you can find the online contact form here.

How can I contact CityPASS customer service?

What are CityPASS's customer service hours?

Representatives are available 7 days a week from 9 a.m. to 7 p.m. Eastern time.

Can I change or cancel my CityPASS order?

CityPASS tickets are generally nonrefundable and nonexchangeable. Review the terms and conditions or contact customer service at (208) 787-4300 for specific policies regarding changes or cancellations.

What should I do if I didn’t receive my CityPASS tickets?

First check your spam or junk email folders. If they are still missing, contact CityPASS customer service at (208) 787-4300 for assistance.

How do I get a refund for my CityPASS?

CityPASS tickets are usually nonrefundable. If you believe you have a valid reason for a refund, contact customer at (208) 787-4300 service to discuss your situation and see if any exceptions can be made.

How to get professional help with your CityPASS problem

If you need help with CityPASS, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.