Citymapper is a navigation app that provides real-time public transportation information, routes, and estimated travel times to help users navigate cities efficiently.
Citymapper Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Citymapper
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Citymapper
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Citymapper mailing address
1 Clekenwell Workshops
27-31 Clerkenwell Close
London, United Kingdom
Citymapper executive customer service contacts
Primary Contact
William Phillipson
COO
1 Clekenwell Workshops
27-31 Clerkenwell Close
London, United Kingdom
william.phillipson@citymapper.com
Secondary Contact
Jan Gondzio
Routing Specialist
1 Clekenwell Workshops
27-31 Clerkenwell Close
London, United Kingdom
jan.gondzio@citymapper.com
Chief Executive
Daniel Ramot
1 Clekenwell Workshops
27-31 Clerkenwell Close
London, United Kingdom
daniel.ramot@citymapper.com
Who owns Citymapper?
Via.
How can I contact Citymapper?
Email support@citymapper.com.
Is there a phone number for customer service?
Citymapper does not provide a direct phone number for customer service; support is primarily handled through email and in-app communication
How to get professional help with your Citymapper problem
If you need help with Citymapper, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.