Chronopost is a French express parcel delivery company specializing in domestic and international shipping services.
Chronopost Responsiveness rating
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What you need to know about Chronopost
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Chronopost
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Chronopost mailing address
3 Avenue Gallieni
94250 Gentilly, France
Chronopost executive customer service contacts
Primary Contact
Maxime Tupin
Managing Director, Administrative, Financial, Legal and Communication Management
3 Avenue Gallieni
94250 Gentilly, France
maxime.tupin@chronopost.fr
Secondary Contact
Anne-Sophie Lagorsse
Director of Innovation, Projects and Customer Experience
3 Avenue Gallieni
94250 Gentilly, France
anne-sophie.lagorsse@chronopost.fr
Chief Executive
Benoit Frette
3 Avenue Gallieni
94250 Gentilly, France
benoit.frette@chronopost.fr
Does Chronopost have an online contact form?
Yes, you can find the online contact form here.
How can I contact Chronopost customer service?
Call +33-969-391-391.
When can I contact Chronopost customer service?
Monday to Friday 8 a.m. to 7 p.m., Saturday 8 a.m. to 12 p.m. (Paris time, excluding public holidays).
How can I track my Chronopost shipment?
You can track your Chronopost shipment using the tracking number provided at the time of shipping. Enter the tracking number on the Chronopost website‘s tracking page to get the latest updates on your shipment’s status.
What should I do if my parcel is delayed or lost?
Contact Chronopost customer service at +33-969-391-391. Provide your tracking number and any relevant details to resolve the issue.
How do I change the delivery address of my parcel?
You can request a change of delivery address by logging into your Chronopost account and using the online parcel management tools. Alternatively, you can contact customer service at +33-969-391-391 for assistance.
How can I arrange a pickup for a parcel?
You can arrange a pickup by scheduling it through the Chronopost website or by contacting customer service at +33-969-391-391. Make sure to provide all necessary details, including the pickup address and parcel information.
What should I do if I received a damaged parcel?
Take photos of the damage and keep all packaging materials as evidence. File a claim with customer service at +33-969-391-391 to initiate an investigation and seek compensation.
How do I file a complaint with Chronopost?
Contact Chronopost customer service at +33-969-391-391 or the online contact form. Provide detailed information about your issue, including tracking numbers and any other relevant details.
How to get professional help with your Chronopost problem
If you need help with Chronopost, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.