China Eastern Airlines Corporation Limited is an airline headquartered at Shanghai Hongqiao International Airport in Changning District, Shanghai.
How to reach a person at China Eastern Airlines
Main: +86-21-6268-6268
Customer service: (855) 589-5530
China Eastern Airlines Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about China Eastern Airline
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with China Eastern Airline
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.China Eastern Airline mailing address
The Board Office
Block A2
Northern District
CEA Building, 36 Hongxiang sanlu Road Minhang District, Shanghai
China Eastern Airline executive customer service contacts
Primary Contact
Ben Beidou Lee
China Eastern Airlines Company Limited
The Board Office
Block A2
Northern District
CEA Building, 36 Hongxiang sanlu Road Minhang District, Shanghai
blee@chinaeastern-usa.com
Secondary Contact
Tim Codd
Vice President – North America
The Board Office
Block A2
Northern District
CEA Building, 36 Hongxiang sanlu Road Minhang District, Shanghai
tcodd@chinaeastern-usa.com
Chief Executive
Tania Ban
The Board Office
Block A2
Northern District
CEA Building, 36 Hongxiang sanlu Road Minhang District, Shanghai
tban@flychinaeastern.com
What are the contact details for the China Eastern Airlines European representative offices?
| Paris: | Tel: +33-144-86-03-00 | Fax: +33-144-86-08-68 |
| London: | Tel: +44-207-935-2676 | Fax: +44-207-935-2967 |
| Frankfurt: | Tel: +49-69-133-8930 | Fax: +49-69-133-89333 |
| Moscow: | Tel: +7-495-935-8828 | Fax: +7-495-935-8829 |
How can I contact China Eastern Airlines customer service in the U.S.?
Call (855) 589-5530 or email groupdesk@chinaeastern-usa.com.
When can I contact China Eastern Airlines customer service?
Customer service is available 7 days a week from 6 a.m. to 6 p.m. Pacific time.
How can I book a flight with China Eastern Airlines?
You can book a flight through the China Eastern Airlines website, mobile app, by calling their customer service, or through authorized travel agents. Call (855) 589-5530 or email groupdesk@chinaeastern-usa.com.
How do I change or cancel my booking?
To change or cancel your booking, visit the China Eastern Airlines website or mobile app, go to the “Manage Booking” section, or contact their customer service directly. Fees may apply depending on the fare type and timing. Call (855) 589-5530 or email groupdesk@chinaeastern-usa.com.
How can I check in for my flight?
You can check in online through the China Eastern Airlines website or mobile app starting 24 hours before departure. Alternatively, you can check in at the airport using self-service kiosks or at the check-in counter. Call (855) 589-5530 or email groupdesk@chinaeastern-usa.com.
How to get professional help with your China Eastern Airlines problem
If you need help with China Eastern Airlines, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.