Cebu Pacific is a low-cost airline based in the Philippines, offering domestic and international flights.
Cebu Pacific Responsiveness rating
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What you need to know about Cebu Pacific
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Cebu Pacific
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Cebu Pacific mailing address
Cebu Pacifc Building
Domestic Airport Road
Pasay City, 1301 Philippines
Cebu Pacific executive customer service contacts
Primary Contact
JL De Paz
Director – Customer Care
Cebu Pacifc Building
Domestic Airport Road
Pasay City, 1301 Philippines
jackielou.depaz@cebupacificair.com
Secondary Contact
Glenn Ong
Director – Customer Experience
Cebu Pacifc Building
Domestic Airport Road
Pasay City, 1301 Philippines
glenn.ong@cebupacificair.com
Chief Executive
Xander Lao
Cebu Pacifc Building
Domestic Airport Road
Pasay City, 1301 Philippines
xander.lao@cebupacificair.com
How can I contact Cebu Pacific customer service?
Email Cebu Pacific at cebcares@cebupacificair.com.
How to reach a person at Cebu Pacific
Charlie – your Cebu Pacific Assistant is available 24/7. You may also contact a Live
Agent to help you with your queries.
Guest Feedback Form – to file or check refund status and share your experience
with Cebu Pacific.
Talk to Us page on Cebu Pacific website – for other contact details.
Does Cebu Pacific have self-service platforms?
Yes,
How to book a flight?
Head to the Cebu Pacific mobile app or website, set your origin destination
and your travel dates, and tap the “Search flights” button. To learn more, visit
Booking with Cebu Pacific
How to avail seat sales and other promotions?
Look out for seat sales via Cebu Pacific’s Seat Sale page or follow its social
media accounts. To learn more, visit Seat Sales and CEB Super Pass
What are the items allowed in my hand carry or checked baggage?
To know what items you can bring in your hand carry and checked baggage,
visit items allowed in your hand carry or checked baggage.
How much is my baggage allowance?
All guests have a 1 piece, 7kg hand-carry allowance. Checked baggage
allowance is only included in GO Easy and GO Flexi fare bundles. To learn
more, visit Baggage allowance options.
How to check in online?
You may check in on the Cebu Pacific app or website. To learn more, visit
Check-in & Boarding Passes
How to update my contact details?
You can go to Manage Booking within 24 hours of booking to change either
your First or your Last Name. You can also update your other contact and
guest details up to 2 hours before your flight. To learn more, more, visit Update your
guest or contact details.
How to rebook my flight?
You can rebook a flight up to 2 hours before your scheduled departure!
Simply head to Manage Booking to make the change. To learn more, visit
Voluntary Rebooking & Cancellation.
How to create a MyCebuPacific account?
Open the Cebu Pacific app or website and tap Sign up. To learn more, visit
MyCebuPacific Account.
What are my options if my flight is disrupted?
Cebu Pacific continuously works to ensure your flight departs and arrives on
time. On-the-spot delays or cancellations may occur due to environmental,
operational or technical reasons. To learn more about your options visit
Disruptions at the Airport or Online Disruption Options.
How to earn or redeem Go Rewards points?
You can earn Go Rewards points every time you book a flight with Cebu
Pacific or buy add-ons online. You can then use those same points to pay for
your future travel plans. To learn more, visit Earn or redeem Go Rewards
points.
How to get professional help with your Cebu Pacific problem
If you need help with Cebu Pacific, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.