Careem is a ride-hailing and delivery platform operating primarily in the Middle East, offering transportation, food delivery, and digital payment services.
Careem Responsiveness rating
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What you need to know about Careem
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Careem
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Careem mailing address
Shatha Tower
Office 2601
Dubai Media City, Dubai United Arab Emirates
Careem executive customer service contacts
Primary Contact
Abdulla Elyas
Co-Founder
Shatha Tower
Office 2601
Dubai Media City, Dubai United Arab Emirates
Abdulla.Elyas@careem.com
Secondary Contact
Magnus Olsson
Co-Founder and Chief Product Architect
Shatha Tower
Office 2601
Dubai Media City, Dubai United Arab Emirates
Magnus.Olsson@careem.com
Chief Executive
Mudassir Sheikha
Shatha Tower
Office 2601
Dubai Media City, Dubai United Arab Emirates
Mudassir.Sheikha@careem.com
How can I contact Careem customer service?
Call +97144540100 or email partnersupport.uae@careem.com.
How do I report an issue with my ride?
You can report issues directly from the app under “My Rides” by selecting the trip in question and choosing the relevant issue to report.
What should I do if I left something in a Careem ride?
Go to the “Help” section in the app, select “Lost and Found,” and provide details about the item and the trip.
How do I cancel a ride, and is there a cancellation fee?
You can cancel a ride through the app before the driver arrives, but cancellation fees may apply depending on how soon the cancellation occurs.
How to get professional help with your Careem problem
If you need help with Careem, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.