Cabify is a Spanish ride-hailing platform offering transportation services via a mobile app, connecting users with drivers for trips in various cities across Spain and Latin America.
Cabify Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Cabify
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Cabify
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Cabify mailing address
Calle Príncipe de Vergara, 108
28002 Madrid, Spain
Cabify executive customer service contacts
Primary Contact
Rafael Alejandro Dañino
Head Of Operations & Customer Experience
Calle Príncipe de Vergara, 108
28002 Madrid, Spain
Rafael.Danino@cabify.com
Secondary Contact
Emilio Guldris
Calle Príncipe de Vergara, 108
28002 Madrid, Spain
Emilio.Guldris@cabify.com
Chief Executive
Juan de Antonio
Calle Príncipe de Vergara, 108
28002 Madrid, Spain
Juan.deAntonio@cabify.com
How can I contact Cabify customer support?
Cabify primarily offers support through its app and Help Center. Users can contact support directly via the app or website by navigating to the “Help” section.
Can I send an email to Cabify?
Yes, support@cabify.com.
What should I do if I have an issue with a driver or ride?
Report issues with a driver or trip through the app by selecting the ride in question and choosing “Report an Issue.” Cabify’s support team will follow up.
How to get professional help with your Cabify problem
If you need help with Cabify, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.