Brightline is a high-speed passenger rail service in the United States that connects cities in Florida, including Miami, Fort Lauderdale, and West Palm Beach.
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What you need to know about Brightline
The company has asked us to delete the names and email addresses of its executives and to use its form to contact Brightline.
How to resolve a problem with Brightline
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Brightline mailing address
600 NW 1st Avenue
3rd Floor
Miami, FL 33136
Brightline executive customer service contacts
Primary Contact
Michael Cegelis
Executive Vice President
600 NW 1st Avenue
3rd Floor
Miami, FL 33136
michael.cegelis@gobrightline.com
Secondary Contact
Patrick Goddard
President
600 NW 1st Avenue
3rd Floor
Miami, FL 33136
patrick.goddard@gobrightline.com
Chief Executive
Michael Reininger
600 NW 1st Avenue
3rd Floor
Miami, FL 33136
michael.reininger@gobrightline.com
How do I contact Brightline?
You can reach it through its website’s contact form or its social media channels.
Can Brightline tickets be refunded?
Yes, Brightline tickets can be refunded. The refund policy varies depending on the type of ticket purchased. Check the specific terms and conditions on the Brightline website or contact customer service for detailed information.
Can I change my Brightline ticket time?
Yes, you can change your Brightline ticket time, subject to availability and the fare rules of your ticket. Modifications can be made through the Brightline website, app, or by contacting customer service.
Who is the supplier for Brightline West?
Brightline West’s supplier for high-speed trains is Siemens Mobility.
What if I miss my Brightline train?
If you miss your Brightline train, you may be able to reschedule your trip for a later time on the same day, depending on availability and ticket type. Contact customer service for assistance.
Does Brightline run 24 hours?
No, Brightline does not run 24 hours. The service operates on a scheduled timetable, which varies by route and day. Check the current schedule on the Brightline website.
Who owns Brightline?
Brightline is owned by Fortress Investment Group, a global investment management firm.
Does Brightline pick up from an airport?
Brightline has plans to connect to airports, including the Orlando International Airport. Currently, it offers shuttle services from certain stations to nearby airports. Check the Brightline website for the latest information on airport connections.
How do I find my Brightline ticket?
Your Brightline ticket is in the confirmation email sent to you after purchase. You can also access your ticket through the Brightline app or by logging into your account on the Brightline website.
Can I cancel Brightline tickets?
Yes, you can cancel Brightline tickets. The ability to cancel and receive a refund depends on the fare type and the timing of the cancellation. Review the cancellation policy on the Brightline website or contact customer service.
Can I bring luggage on Brightline?
Yes, you can bring luggage on Brightline. Each passenger is allowed to bring two carry-on items and one checked bag, subject to size and weight restrictions. Detailed luggage policies are available on the Brightline website.
Who is the CEO of Brightline West?
The CEO of Brightline West is Mike Reininger.
Is Brightline a private company?
Yes, Brightline is a private company, operated by Fortress Investment Group.
Who is the founder of Brightline?
Brightline was developed by Fortress Investment Group; the concept and initiative were led by Wesley Edens, co-founder of Fortress Investment Group.
Who are the investors of Brightline?
Brightline’s primary investor is Fortress Investment Group. There may be additional private and institutional investors involved as well.
How to get professional help with your Brightline problem
If you need help with Brightline, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
