Big Bus Tours is an operator of open-top bus sightseeing tours, founded in London in 1991. The company operates in 19 cities across three continents.
What you need to know about Big Bus Tours
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Big Bus Tours
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Big Bus Tours mailing address
110 Buckingham Palace Road
London, SW1W 9SA
Big Bus Tours executive customer service contacts
Primary Contact
Simon Johnson
Global Head of Customer Experience
110 Buckingham Palace Road
London, SW1W 9SA
simonj@bigbustours.com
Secondary Contact
Benoit Barraud
SVP / General Manager
110 Buckingham Palace Road
London, SW1W 9SA
benoitb@bigbustours.com
Phil Boggon
Chief Operating Officer
110 Buckingham Palace Road
London, SW1W 9SA
philb@bigbustours.com
Chief Executive
Alex Payne
110 Buckingham Palace Road
London, SW1W 9SA
alexp@bigbustours.com
How can I contact Big Bus Tours customer service?
Send email to info@bigbustours.com or contact the company via its online form.
What are Big Bus Tours customer service hours?
The customer service department is available 24/7.
How can I get a refund from Big Bus Tours?
Here’s what you need to know:
Open-dated tickets: If you bought an open-dated ticket, you can use it anytime when you hop on the bus.
Fixed date discount tickets: If you have a discounted ticket for a specific date but can’t make it, contact Big Bus Tours. They might cancel your booking and give you a refund. Send email to info@bigbustours.com or contact the company via its online form.
Exceptions for refunds:
- Extreme weather: If Big Bus Tours can’t run because of severe weather or other issues, you might get a refund.
- Transportation cancellations: If your transportation (like a flight) is canceled, and you can’t make it to the city for your tour, you might qualify for a refund if you have proof of the cancellation.
How to get professional help with your Big Bus Tours problem
If you need help with Big Bus Tours, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.