Asurion is a company that provides device protection and support services, including insurance, extended warranties, and tech support for smartphones, appliances, and other electronics.
Asurion Responsiveness rating
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What you need to know about Asurion
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Asurion
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Asurion mailing address
648 Grassmere Park
Nashville, TN 37211
Asurion executive customer service contacts
Primary Contact
Todd Chretien
Chief Customer Officer
648 Grassmere Park
Nashville, TN 37211
todd.chretien@asurion.com
Secondary Contact
Jeff Connell
Senior Vice President, Client Services
648 Grassmere Park
Nashville, TN 37211
jeff.connell@asurion.com
Chief Executive
Tim Stadthaus
648 Grassmere Park
Nashville, TN 37211
tim.stadthaus@asurion.com
How can I contact Asurion customer service?
Call (888) 881-2622.
Does Asurion have an online contact form?
Yes, you can find the online contact form here.
Does Asurion customer service have an email address?
No, Asurion does not explicitly provide a customer service email address on the website, but you can reach out through the online contact form.
When can I contact Assurance customer service?
Monday to Saturday, 8 a.m. to 6 p.m. Central time.
What is Asurion's mailing address?
PO Box 110656, Nashville, TN 37222-0656.
What are Asurion's customer service hours?
Asurion’s customer service is available 24/7 for assistance.
How do I file a claim with Asurion?
To file a claim, visit the Asurion website and click on “File a Claim.” Follow the prompts to enter your information and details about the issue. You can also file a claim by calling customer service at (888) 881-2622.
What should I do if my device is lost or stolen?
If your device is lost or stolen, contact Asurion customer service at (888) 881-2622.
How long does it take to receive a replacement device?
In most cases, once a claim is approved, you can receive a replacement device as soon as the next business day.
What should I do if I encounter issues with my replacement device?
If you experience issues with your replacement device, contact Asurion customer service at (888) 881-2622 for troubleshooting assistance or to discuss further options.
Are there any fees associated with filing a claim?
Yes, there is typically a deductible or service fee associated with filing a claim, which varies depending on your specific protection plan and device.
How can I track the status of my claim?
You can track the status of your claim by logging into your account on the Asurion website or by contacting customer service at (888) 881-2622 for updates.
Can I cancel my Asurion protection plan?
Yes, you can cancel your Asurion protection plan at any time. Contact customer service at (888) 881-2622 to initiate the cancellation process and inquire about any potential refunds.
What devices are covered under Asurion protection plans?
Asurion offers protection plans for a wide range of devices, including smartphones, tablets, laptops, appliances, and other electronics. Specific coverage details can be found in your plan documentation or on the Asurion website.
How do I update my contact or billing information?
To update your contact or billing information, log into your account on the Asurion website or contact customer service at (888) 881-2622 for assistance.
What should I do if I didn't receive my replacement device?
If you did not receive your replacement device within the expected timeframe, contact Asurion customer service at (888) 881-2622 to investigate the delay and provide a resolution.
How to get professional help with your Asurion problem
If you need help with Asurion, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
