American Queen Voyages merged The American Queen Steamboat Company and Victory Cruise Lines. The line offered lake, ocean and expedition sailings under one brand.
*** NOTE: American Queen Voyages has ceased operations. If you’re owed a refund for a canceled cruise, please file a claim through this site.
How to reach a person at American Queen Voyages
Customer service: (833) 583-1632
American Queen Voyages Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about American Queen Voyages
We received many complaints about American Queen Voyages before it went under. The company did not issue a refund to these passengers who canceled their bookings due to COVID-19. And it almost went out of business before refunding this customer.
How to resolve a problem with American Queen Voyages
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.American Queen Voyages mailing address
2400 E Commercial Blvd
Suite 1200
Fort Lauderdale, FL 33308
American Queen Voyages executive customer service contacts
Primary Contact
Austin Wright
Contact Center Supervisor
2400 E Commercial Blvd
Suite 1200
Fort Lauderdale, FL 33308
austin.wright@aqvoyages.com
Chief Executive
John Waggoner
Founder and Chairman of American Queen Voyages
2400 E Commercial Blvd
Suite 1200
Fort Lauderdale, FL 33308
How can I contact American Queen Voyages customer service?
You are unable to contact it. American Queen Voyages has ceased operations.
Is American Queen Voyages still operating?
No. American Queen Voyages suspended operations in February 2024, citing “financial unsustainability.”
How do I cancel my American Queen Voyages reservation?
Refund Process:
If your future cruise has been canceled because of the American Queen Voyages bankruptcy, go to aqvrefunds.com to begin the refund process.
Does American Queen Voyages have customer service chat support?
No. American Queen Voyages has ceased operations.
What is American Queen Voyages’s customer service phone number for international customers?
American Queen Voyages has no customer service phone number. It has ceased operations.
How do I file a complaint with American Queen Voyages customer service?
American Queen Voyages can no longer be contacted. It has ceased operations.
How to get professional help with your American Queen Voyages problem
If you need help with American Queen Voyages, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
