American Home Shield provides home warranty plans to cover the repair or replacement of major home systems and appliances.
How to reach a person at American Home Shield
Main: (888) 429-8247
Customer Service: (888) 682-1043
Toll Free: (800) 776-4663
American Home Shield Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about American Home Shield
We receive occasional complaints about American Home Shield. Here is a case where a reader has been without hot water due to a dispute.
How to resolve a problem with American Home Shield
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.American Home Shield mailing address
150 Peabody Pl.
Suite 300
Memphis, TN 38103
American Home Shield executive customer service contacts
Primary Contact
Lisa Rice
National Vice President Sales
150 Peabody Pl.
Suite 300
Memphis, TN 38103
lisa.rice@ahs.com
Secondary Contact
Jason McCauley
Vice President
150 Peabody Pl.
Suite 300
Memphis, TN 38103
Jason.McCauley@ahs.com
Scott Brown
Senior Vice President, Customer Experience, Frontdoor Inc
150 Peabody Pl.
Suite 300
Memphis, TN 38103
scott.brown@ahs.com
Chief Executive
Bill Cobb
Chief Executive Officer
150 Peabody Pl.
Suite 300
Memphis, TN 38103
bill.cobb@ahs.com
Should we email the executives?
It has been reported by many consumers that all emails to this company are being bounced by an organizational block. If you experience this when trying to contact the company, please consider reporting it to your Attorney General’s Office or filing a claim in small claims court if your claim fits their criteria.
How can I contact American Home Shield customer service?
To reach American Home Shield customer service, you have the following options:
- For service-related inquiries, call (888) 682-1043.
- You can request service through MyAccount on the American Home Shield website.
When is American Home Shield customer service available?
American Home Shield customer service is available 24/7.
How can I cancel my service with American Home Shield customer service?
- Review your contract terms and conditions: Familiarize yourself with the terms and conditions outlined in your contract. This will help you understand the cancellation process and any associated fees.
- Plan Your cancellation strategy:
- Consider alternative warranty providers if you’re dissatisfied with the current service.
- Assess your homeownership status and evaluate your budget and savings.
- Contact American Home Shield:
- Call customer service on (888) 682-1043.
Be prepared to provide your account information and any necessary details regarding your decision to cancel.
How to get professional help with your American Home Shield problem
If you need help with American Home Shield, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
