Air Canada is Canada’s flag carrier. Their corporate headquarters are in Montreal and their largest hub is at Toronto Pearson International Airport.
How to reach a person at Air Canada
Customer service: (866) 529-2079
International: +1 (514) 393-3333
Air Canada Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Air Canada
The company responds to most customer complaints in a satisfactory manner. This customer is left without her flight tickets and her money, as Air Canada and Expedia point fingers at each other over who should resolve the issue. The airline promised this customer a flight voucher as a refund, but three months later, he is still waiting. The company damaged a passenger’s suitcase, promised compensation, but failed to follow through.
How to resolve a problem with Air Canada
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Air Canada mailing address
Air Canada – Customer Relations
PO Box 64239
RPO Thorncliffe – Calgary
AB, Canada T2K 6J7
Air Canada – Refunds
P.O. Box 6475
Winnipeg, Manitoba, Cananda R3C 3V2
Air Canada social media channels
Air Canada executive customer service contacts
Air Canada cannot accept claims or complaints by email. Kindly complete their webform so they can process your claim efficiently.
Primary Contact
Keith Wallis
Managing Director Customer Digital & Distribution
7373 Cote Vertu
Saint Laurent in Montreal
Quebec, CA H4S 1Z3
keith.wallis@aircanada.ca
Anthony Doyle
Vice President Customer Contact Centres
7373 Cote Vertu
Saint Laurent in Montreal
Quebec, CA H4S 1Z3
anthony.doyle@aircanada.ca
Sebastian Cosgrove
Director, Global Customer Service
7373 Cote Vertu
Saint Laurent in Montreal
Quebec, CA H4S 1Z3
sebastian.cosgrove@aircanada.ca
Tom Stevens
Vice President Canadian Airports and Customer Experience Strategy
7373 Cote Vertu
Saint Laurent in Montreal
Quebec, CA H4S 1Z3
craig.landry@aircanada.ca
Secondary Contact
Craig Landry
Executive Vice President and Chief Operating Officer
7373 Cote Vertu
Saint Laurent in Montreal
Quebec, CA H4S 1Z3
tom.stevens@aircanada.com
Chief Executive
Angie Saisanas
Executive Assistant, Office of the President and Chief Executive Officer at Air Canada
7373 Cote Vertu
Saint Laurent in Montreal
Quebec, CA H4S 1Z3
angie.saisanas@aircanada.com
Chief Executive
Michael Rousseau
7373 Cote Vertu
Saint Laurent in Montreal
Quebec, CA H4S 1Z3
michael.rousseau@aircanada.ca
How do I contact Air Canada customer service?
Contact Air Canada from within Canada or the US, call (866) 529-2079.
What is the phone number for Air Canada’s Manage Booking?
To manage your booking, including changes or cancellations, call (888) 247-2262.
How do I call Air Canada to change my flight?
Dial (888) 247-2262 to speak with an Air Canada representative and request flight changes.
What is the phone number for Air Canada’s baggage claim?
What should I do if my baggage is lost on Air Canada?
Visit its missing baggage page and fill in this form to report lost luggage.
What is the phone number for help with Air Canada password issues?
For help with your password on the Air Canada website, call (866) 689-8080 or the international number at +1 (902) 367-8445.
What is the Air Canada number for assistance with gift cards?
For help with gift cards, call (855) 281-1761.
How do I complain to Air Canada?
Call customer support at (866) 529-2079.
What is the international number for Air Canada?
How do I contact Aeroplan?
Contact Aeroplan at (800) 361-5373.
When can I call Air Canada?
- Monday to Friday: 6 a.m. to 8 p.m. Eastern time.
- Saturday and Sunday: 6 a.m. to 6 p.m. Eastern time.
How do I contact the executives at Air Canada?
Reach Air Canada executives at vp.contactcentres-centresdeservice@aircanada.ca.
Can I cancel my Air Canada reservation within 24 hours?
Yes, Air Canada allows free cancellation within 24 hours of booking if the reservation was made at least seven days before departure.
How to get professional help with your Air Canada problem
If you need help with Air Canada, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
