The complete guide to using your airline flight credit in 2025
After canceling her much-anticipated beach vacation to Kauai, Melissa Smithers thought she had $2,034 in American Airlines flight credits. But she thought wrong.
Christopher Elliott
They canceled my cruise. How do I get a cruise credit refund?
During the pandemic, many cruise lines forced customers to accept vouchers for their canceled cruises. That didn’t sit well with some customers. Here’s how to get a cruise credit refund.
The ultimate guide to chargebacks and winning a credit card dispute in 2025
Filing a credit card chargeback was the last thing on Amanda Dunlop’s mind when she booked a vacation rental on Airbnb. Nor could she imagine the trouble her credit card dispute would cause.
Banned by Hertz because of a 10-year-old toll charge
Hertz confiscated Marcus Hall’s loyalty points and banned him for life — all because of a 10-year-old toll charge he didn’t know about. Here’s how to avoid getting banned by Hertz.
Amtrak offered an $834 voucher after a “service disruption.” Can it do that?
Cynthia Donahue and her husband had tickets on Amtrak’s Auto Train. Then the rail carrier cancels and offers them a ticket credit that expires within two years. Is that how it’s supposed to work? And can this couple ever get their money back?
Got a customer complaint? Here’s how to contact the CEO directly
Corporate executives like to hide from their customers. Here’s how to contact the CEO or any company manager with your customer complaint.
