Christopher Elliott

Christopher Elliott is the founder of Elliott Advocacy, a 501(c)(3) nonprofit organization that empowers consumers to solve their problems and helps those who can't. He's the author of numerous books on consumer advocacy and writes three nationally syndicated columns. He also publishes the Elliott Report, a news site for consumers, and Elliott Confidential, a critically acclaimed newsletter about customer service. If you have a consumer problem you can't solve, contact him directly through his advocacy website. You can also follow him on X, Facebook, and LinkedIn, or sign up for his daily newsletter.

Hilton points problem: I canceled my stay — but they charged me anyway!

June 20, 2024December 26, 2022 by Christopher Elliott

Travel companies can do almost anything they want when it comes to your loyalty points. But not with this reader’s Hilton points problem.

What happened to Stefanie Rogers' Christmas tree? And why won't Home Depot refund her for the plastic Tannenbaum she never received?

I ordered a Christmas tree from Home Depot but it never arrived

January 19, 2024December 25, 2022 by Christopher Elliott

What happened to Stefanie Rogers’ Christmas tree? And why won’t Home Depot refund her for the plastic Tannenbaum she never received?

Princess Cruises denies Linda Martin and her husband boarding on a cruise of the British Isles, it promises to take care of them. But then it doesn't.

Princess Cruises denied us boarding because of a positive COVID test. Where’s our refund?

January 19, 2024December 22, 2022 by Christopher Elliott

My Samsung dishwasher, which is less than three years old, recently started to leak and would not operate.

My Samsung dishwasher stopped working again. Can I get a refund?

January 19, 2024December 21, 2022 by Christopher Elliott

My Samsung dishwasher, which is less than three years old, recently started to leak and would not operate.

Robert Galinak sends his Samsung Galaxy S21 back to the company for repairs. But eight weeks later, the only thing he has to show for it is a high repair bill. So what happened to the phone?

Why is it taking so long to repair my Samsung Galaxy S21?

January 19, 2024December 21, 2022 by Christopher Elliott

If your travel insurance claim is denied, try these insider strategies for a successful appeal. You may be able to get your money back.

Travel insurance claim denied? Here’s how to turn a “no” into a “yes”

September 5, 2024December 19, 2022 by Christopher Elliott

If your travel insurance claim is denied, try these insider strategies for a successful appeal. You may be able to get your money back.

TAP Air Portugal cancels Mary Dexter's return flight from Lisbon to Boston during the pandemic. The airline issues a credit, but it expires.

Help! My TAP Air Portugal ticket credit has expired — or has it?

January 19, 2024December 19, 2022 by Christopher Elliott

She booked the wrong airport. Can she get a refund?

I booked the wrong airport — can I get a refund for my American Airlines ticket?

January 19, 2024December 14, 2022 by Christopher Elliott

Shirley Justice's Apple Watch, which she ordered from Amazon, doesn't work. Neither does the replacement watch Amazon sends her.

Amazon sent me a broken Apple Watch — twice. Now it won’t accept my return

January 19, 2024December 14, 2022 by Christopher Elliott

Shirley Justice’s Apple Watch, which she ordered from Amazon, doesn’t work. Neither does the replacement watch Amazon sends her. Now Amazon won’t take back the replacement watch. Can she get some justice?

If you lose your Apple AirPods on a flight, can you get them back? Here's how one American Airlines passenger found her missing earbuds.

Can American Airlines find my missing Apple AirPods?

March 25, 2024December 12, 2022 by Christopher Elliott

When Nancy Allen lost her Apple AirPods on an American Airlines flight from London to Chicago, she thought they were gone forever. Allen didn’t discover that the $169 earbuds were missing until the day after she landed, by which time it seemed too late.

Christopher Elliott

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