Christopher Elliott

Christopher Elliott is the founder of Elliott Advocacy, a 501(c)(3) nonprofit organization that empowers consumers to solve their problems and helps those who can't. He's the author of numerous books on consumer advocacy and writes three nationally syndicated columns. He also publishes the Elliott Report, a news site for consumers, and Elliott Confidential, a critically acclaimed newsletter about customer service. If you have a consumer problem you can't solve, contact him directly through his advocacy website. You can also follow him on X, Facebook, and LinkedIn, or sign up for his daily newsletter.

Discover the challenges faced by Kierra Knox with T-Mobile promotions, reinstatement issues, and being blocked on social media.

T-Mobile won’t honor its promotions. What can I do?

January 19, 2024May 16, 2023 by Christopher Elliott

When T-Mobile mysteriously unenrolls Kierra Knox from three promotions, he tries to reinstate the offers. Then T-Mobile blocks him on social media. What’s going on?

Chipmunk hiding in vacation rental, guest seeking refund

I found a chipmunk in my vacation rental. I want my money back — all of it!

February 9, 2024May 15, 2023 by Christopher Elliott

A woman who rented a beach house on Lake Michigan is horrified to find a chipmunk nesting in her bedroom. Now she’s trying to get her money back from Vrbo.

Airline experts are warning of a summer travel meltdown. Here's what you need to know to avoid being stranded at the airport.

This is the only guaranteed way to avoid an airline meltdown this summer

January 19, 2024May 14, 2023 by Christopher Elliott

Airline experts are warning of a summer travel meltdown. Here’s what you need to know to avoid being stranded at the airport.

Will Elizabeth Moeck finally get her $125 refund for the canceled David Foster concert? Find out if she can pull it off.

Hey Ticketmaster, where’s the refund for my David Foster concert tickets?

November 29, 2024May 10, 2023 by Christopher Elliott

Elizabeth Moeck bought tickets for the David Foster Hitman Tour in 2019, but the performance was canceled because of the pandemic. Why won’t Ticketmaster refund her tickets?

This article discusses a traveler's experience with a non-functioning Allstate Rewards gift card on a Princess cruise and how it was resolved.

My Allstate Rewards gift card didn’t work on my Princess cruise

January 19, 2024May 9, 2023 by Christopher Elliott

David Marsh encountered a frustrating problem while on his Princess Cruise – his Allstate Rewards gift card, worth $1,800, didn’t work. Both the cruise line and Allstate Rewards blamed each other for the issue, leaving David stranded in the middle.

Radisson Hotels cancels a reservation made with points, causing a Taylor Swift fan to scramble for last-minute accommodations.

No room for Taylor Swift fans: Radisson cancels points hotel booking!

January 19, 2024May 7, 2023 by Christopher Elliott

When the Radisson Hotel cancels a reservation made with points, a Taylor Swift fan is left in a bind to find last-minute accommodations. Learn about your rights and available options in this situation.

From AI to self-service airline apps, has the travel industry taken self-service too far? Experts believe it has. Here's how to avoid problems.

Has the travel industry taken self-service too far?

October 31, 2024May 7, 2023 by Christopher Elliott

From AI to self-service airline apps, has the travel industry taken self-service too far? Experts believe it has. Here’s how to avoid problems.

Michelle Sprekelmeyer is chasing down a missing $1,632 Hotels.com refund from the early days of the pandemic. What's taking so long?

Hotels.com promised me a refund years ago. Where is it?

January 19, 2024May 2, 2023 by Christopher Elliott

Michelle Sprekelmeyer is chasing down a missing $1,632 Hotels.com refund from the early days of the pandemic. What’s taking so long?

My GE Profile washer flooded my home. How do I get it fixed?

January 19, 2024May 1, 2023 by Christopher Elliott

Justin Carrier’s GE Profile washing machine breaks, flooding his house. One month later, GE hasn’t repaired the appliance or paid for the damages. What’s going on?

Why are some Uber riders banned but still driving? Uncover the puzzling reality and learn how to avoid deactivation issues.

I’ve been banned by Uber, but I can still drive for them!

January 19, 2024April 29, 2023 by Christopher Elliott

Can you be banned by Uber as a rider but continue driving for them? Here’s the unbelievable but true answer.