Christopher Elliott

Christopher Elliott is the founder of Elliott Advocacy, a 501(c)(3) nonprofit organization that empowers consumers to solve their problems and helps those who can't. He's the author of numerous books on consumer advocacy and writes three nationally syndicated columns. He also publishes the Elliott Report, a news site for consumers, and Elliott Confidential, a critically acclaimed newsletter about customer service. If you have a consumer problem you can't solve, contact him directly through his advocacy website. You can also follow him on X, Facebook, and LinkedIn, or sign up for his daily newsletter.
Witness the struggle of Olivier Kunckler, who is looking for his delayed Chateau Pontet Canet 2019 from Spec's Wine.

I’ve waited more than three years for this bottle of Bordeaux. Where is it?

This blog follows Olivier Kunckler’s frustrating journey in acquiring a sought-after bottle of Chateau Pontet Canet 2019. Despite a three-year wait and countless queries, Olivier struggles with unresponsive customer service and an unfulfilled order. It’s a tale that delves into the complexities of international wine delivery, customer service gaps, and one wine enthusiast’s perseverance to expand his collection.