Christopher Elliott

Christopher Elliott is the founder of Elliott Advocacy, a 501(c)(3) nonprofit organization that empowers consumers to solve their problems and helps those who can't. He's the author of numerous books on consumer advocacy and writes three nationally syndicated columns. He also publishes the Elliott Report, a news site for consumers, and Elliott Confidential, a critically acclaimed newsletter about customer service. If you have a consumer problem you can't solve, contact him directly through his advocacy website. You can also follow him on X, Facebook, and LinkedIn, or sign up for his daily newsletter.

My cruise itinerary changed -- can you fix it?

My cruise line changed my itinerary! Can you help me fix it?

September 20, 2024November 10, 2023 by Christopher Elliott

Can you get your money back or a credit when your cruise line changes your itinerary? Yes — and I’ll show you how.

The latest loyalty program changes have disappointed legions of frequent travelers. Here's how to quit your loyalty program for good.

This is how to quit your loyalty program for good

May 19, 2024November 9, 2023 by Christopher Elliott

The latest loyalty program changes have disappointed legions of frequent travelers. Here’s how to quit your loyalty program for good.

Philips recalls our readers' CPAP machine. But delivering a new one to him may take a while. How long is too long to wait?

Philips recalled my husband’s CPAP machine. Now it wants us to wait for a replacement

January 19, 2024November 8, 2023 by Christopher Elliott

Philips recalls our readers’ CPAP machine. But delivering a new one to him may take a while. How long is too long to wait?

British Airways lost Louis Hyman's airline ticket. The airline canceled his flight and promised him a ticket credit or refund. Where is it?

British Airways lost my airline ticket. Can you help me find it (and get a refund)?

May 8, 2024November 5, 2023 by Christopher Elliott

British Airways lost Louis Hyman’s airline ticket. The airline canceled his flight and promised him a ticket credit or refund. Where is it?

Someone has to say it, so I will: Please, stop trying to switch airline seats. Here's why -- and how you can still get a decent seat.

Stop switching airline seats! Here’s why you should stay put

July 22, 2024November 4, 2023 by Christopher Elliott

Someone has to say it, so I will: Please, stop trying to switch airline seats. Here’s why — and how you can still get a decent seat.

What if your hotel promises you a refund but then gives you nothing? That happened to one of our readers. Here's how to fix the problem.

How to get a refund from your hotel — even when it doesn’t want to give you one

September 17, 2024November 3, 2023 by Christopher Elliott

What if your hotel promises you a refund but then gives you nothing? That happened to one of our readers. Here’s how to fix the problem.

There's a right way to board a plane, and you're probably not doing it. Actually, it might be more accurate to say your airline isn't doing it.

Here’s the secret to boarding a plane the right way

February 19, 2024November 2, 2023 by Christopher Elliott

There’s a right way to board a plane, and you’re probably not doing it. Actually, it might be more accurate to say your airline isn’t doing it.

Julie Kuklenski has a Saks return problem. She sent back Stella McCartney cross-body bag. But the company won't return her money.

Saks return problem: Where’s my money?

October 25, 2024November 1, 2023 by Christopher Elliott

Julie Kuklenski returned her Stella McCartney cross-body bag to Saks. But the company won’t return her money. What’s going on?

It might be safe to book your next trip through a warehouse club like Costco, BJ's or Sam's Club. But it depends on your definition of safe.

Is it safe to buy travel from a warehouse club like Costco?

May 24, 2024October 31, 2023 by Christopher Elliott

It might be safe to book your next trip through a warehouse club like Costco, BJ’s or Sam’s Club. But it depends on your definition of safe.

Heather Steele is stuck in a cold Airbnb, and her host refuses to help her. Can she move to a different rental?

I’m freezing! Can you help me get out of this cold Airbnb?

January 19, 2024October 29, 2023 by Christopher Elliott

Heather Steele is stuck in a cold Airbnb, and her host refuses to help her. Can she move to a different rental?