Christopher Elliott

Christopher Elliott is the founder of Elliott Advocacy, a 501(c)(3) nonprofit organization that empowers consumers to solve their problems and helps those who can't. He's the author of numerous books on consumer advocacy and writes three nationally syndicated columns. He also publishes the Elliott Report, a news site for consumers, and Elliott Confidential, a critically acclaimed newsletter about customer service. If you have a consumer problem you can't solve, contact him directly through his advocacy website. You can also follow him on X, Facebook, and LinkedIn, or sign up for his daily newsletter.

Kiwi.com is a travel site that claims to “hack the system” by finding the cheapest flights. But what if the system hacks you?

I tried to hack the system when I flew to Australia. But the system hacked me!

January 18, 2024November 27, 2023 by Christopher Elliott

Kiwi.com is a travel site that claims to “hack the system” by finding the cheapest flights. But what if the system hacks you?

Why is travel filled with obsolete hotel amenities? Because many hotels don't listen to their guest -- and they want to make more money.

Please, let’s get rid of these obsolete hotel amenities!

January 18, 2024November 25, 2023 by Christopher Elliott

Why is travel filled with obsolete hotel amenities? Because many hotels don’t listen to their guest — and they want to make more money.

Sue Canavan is moving into a senior living facility. But before she does, ADT wants $2,089 from her for an early termination. Is that fair?

ADT wants to charge me $2,089 for early termination. Is that fair?

January 18, 2024November 24, 2023 by Christopher Elliott

Sue Canavan is moving into a senior living facility. But before she does, ADT wants $2,089 from her for an early termination. Is that fair?

Tyson Love's nightmare Airbnb experience leaves him in a damaged, dirty rental. After a meager $14 refund offer, he turns to our advocates.

Can I get my Airbnb cleaning fees refunded for this dirty rental?

September 17, 2024November 21, 2023 by Christopher Elliott

Tyson Love’s nightmare Airbnb experience leaves him in a damaged, dirty rental. After a meager $14 refund offer, he turns to our advocates.

If an airline kicks you off a flight, what does it owe you? The answer is written into the law. But what if your airline refuses?

Delta threatened to call police and remove me from a flight. Am I owed anything?

May 23, 2024November 20, 2023 by Christopher Elliott

If an airline kicks you off a flight, what does it owe you? The answer is written into the law. But what if your airline refuses?

If your flight is delayed -- I mean, really delayed -- should you just sleep on the airport floor? Experts say the answer is a qualified yes.

Flight delay dilemma: Should I sleep on the airport floor?

January 18, 2024November 18, 2023 by Christopher Elliott

If your flight is delayed — I mean, really delayed — should you just sleep on the airport floor?

What is a cash flip scam? One Chase cardmember discovered the answer the hard way when she tried to invest her money. Is a refund possible?

She blamed Chase for draining $2,730 from her account, but it was a cash flip scam

July 7, 2024November 17, 2023 by Christopher Elliott

What is a cash flip scam? One Chase cardmember discovered the answer the hard way when she tried to invest her money. Is a refund possible?

Claire Engkvist's La-Z-Boy delivery has been delayed by more than a year. What does she have to do to get it?

La-Z-Boy furniture delivery delay: How do I get my recliners now?

January 19, 2024November 15, 2023 by Christopher Elliott

La-Z-Boy has delayed Claire Engkvist’s furniture by more than a year. What does she have to do to get it?

When Amtrak cancels John deCastro's train from Boston to Baltimore, he asks for a refund. But there's another ticket involved -- and Amtrak isn't responding.

Amtrak refund problem: Why can’t I get a credit for a new ticket?

January 19, 2024November 13, 2023 by Christopher Elliott

When Amtrak cancels John deCastro’s train from Boston to Baltimore, he asks for a refund. But there’s another ticket involved — and Amtrak isn’t responding.

Last month, the National Weather Service issued an El Nino advisory. Here's how to make sure it doesn't affect your next trip.

This is how to travel during El Nino

January 19, 2024November 11, 2023 by Christopher Elliott

Last month, the National Weather Service issued an El Nino advisory, predicting the unusual warming of surface waters in the eastern Pacific Ocean. Here’s how to make sure it doesn’t affect your next trip.