Christopher Elliott

Christopher Elliott is the founder of Elliott Advocacy, a 501(c)(3) nonprofit organization that empowers consumers to solve their problems and helps those who can't. He's the author of numerous books on consumer advocacy and writes three nationally syndicated columns. He also publishes the Elliott Report, a news site for consumers, and Elliott Confidential, a critically acclaimed newsletter about customer service. If you have a consumer problem you can't solve, contact him directly through his advocacy website. You can also follow him on X, Facebook, and LinkedIn, or sign up for his daily newsletter.

Here's an Expedia refund dilemma: One airline canceled a woman's flight but then gave her a credit she couldn't use. Can our advocates fix this?

Expedia owes me a flight refund. Instead, I have a credit — on Qantas!

April 29, 2024December 11, 2023 by Christopher Elliott

Here’s an Expedia refund dilemma: One airline canceled a reader’s flight but then gave her a credit she couldn’t use. Can our advocates fix this?

When it comes to hotel amenities, the lodging industry is trying something new: It's giving you what you want.

Which hotel amenities do you really want? You won’t believe it!

October 24, 2024December 9, 2023 by Christopher Elliott

When it comes to hotel amenities, the lodging industry is trying something new: It’s giving you what you want.

In 2020, Erika Eng faced a frustrating ordeal when British Airways canceled her Paris flight and failed to refund $994. Despite years of efforts and tangled interactions with Flight Network and credit card companies, her refund remains elusive, exemplifying the challenges many faced with airlines during the pandemic.

British Airways refund disaster: I’m still waiting for my pandemic ticket refund!

May 8, 2024December 8, 2023 by Christopher Elliott

Erika Eng booked tickets from Washington, D.C., to Paris in 2020. British Airways canceled her flight but never refunded the money. So what happened to her $994?

Discover how to get a refund from Kentucky Fried Chicken (KFC) when your mobile order is sent to the wrong store. Learn about order cancellation, automatic cancellation, and contacting KFC for assistance.

Help! KFC sent my mobile order to the wrong store

January 18, 2024December 6, 2023 by Christopher Elliott

Jonathan Sklar orders a meal from KFC through the fast-food restaurant’s mobile app. He says the order went to the wrong store. Can he get a refund?

Cars lose value over time, but what happens when one reader's CarMax appraisal reveals her vehicle is worth $6,000 less? Here's the answer.

A CarMax appraisal secret drove her to despair. Will she get $6,000 back?

January 18, 2024December 4, 2023 by Christopher Elliott

Cars lose value over time, but what happens when one reader’s CarMax appraisal reveals her vehicle is worth $6,000 less? Here’s the answer.

If you think having a baggage tracker will prevent your luggage from getting lost, think again. Here's why AirTags or Tiles fail.

Luggage lies: Baggage trackers don’t always work!

February 13, 2024December 2, 2023 by Christopher Elliott

If you think having a baggage tracker will prevent your luggage from getting lost, think again. Here’s why AirTags or Tiles fail.

His cruise line wants another $600 from a customer for his airfare. What should he do about this Viking Cruises customer service problem?

Viking Cruises customer service problem: Can they charge another $600 for my Delta flight?

January 18, 2024December 1, 2023 by Christopher Elliott

His cruise line wants another $600 from a customer for his airfare. What should he do about this Viking Cruises customer service problem?

Michael Trimble's hearing aid from Audious doesn't work, so he returns it. The company won't refund his money. What's going on?

I returned my Audious hearing aids, but the company never returned my money

January 18, 2024November 30, 2023 by Christopher Elliott

Michael Trimble’s hearing aid from Audious doesn’t work, so he returns it. The company won’t refund his money. What’s going on?

Susan Lennon's experience with Apple's iPhone replacement and AppleCare raises questions about the policy's effectiveness.

Help! Apple wants to charge me again for AppleCare coverage

August 2, 2024November 29, 2023 by Christopher Elliott

Susan Lennon’s experience with Apple’s iPhone replacement and AppleCare raises questions about the policy’s effectiveness.

Kiwi.com is a travel site that claims to “hack the system” by finding the cheapest flights. But what if the system hacks you?

I tried to hack the system when I flew to Australia. But the system hacked me!

January 18, 2024November 27, 2023 by Christopher Elliott

Kiwi.com is a travel site that claims to “hack the system” by finding the cheapest flights. But what if the system hacks you?