Best Buy promised me a $150 refund for my Bosch dishwasher. Now it won’t pay!
After the price of Francis Clark’s Bosch dishwasher falls, Best Buy agrees to refund him $150. But now it won’t pay. What’s going on?
Christopher Elliott
Airbnb promised to pay for his hotel. So why didn’t it?
When David Tuttle’s Airbnb host moves him to a different rental, Airbnb offers to cover his hotel expenses. Where’s the money?
Can Globus keep our $500 deposit? I can’t afford to travel anymore
Will a big tour operator like Globus bend its rules to help an elderly customer? That’s what Joan Powell wants to know since she’s about to lose a $500 deposit.
Air travel sure has changed — but you ain’t seen nothing yet!
Air travel has changed a lot. But it’s nothing compared to what lies ahead. Changed how? Well, you’ve probably heard about the higher airfares, the luggage fees and our persistent problem with in-flight violence.
I returned my defective hard drives to Amazon. What’s this $546 restocking fee?
When Akin Williams’ Western Digital hard drives don’t work, he tries to return them to Amazon. But the seller wants to charge him a $546 restocking fee. Is that legit?
United Airlines canceled my flight after a desynchronization problem. Why can’t I get a refund?
When United Airlines cancels the last leg of Andy Wilson’s flight to Iceland, he must buy a new ticket. The airline blames a “desynchronization” — but will it cover his extra costs?
“Easily the worst airline experience I’ve ever had” — but can American Airlines fix this code-share problem?
Matt Cleinman’s recent flights from Barcelona to Portland, Ore., did not go well. Actually, that’s an understatement. “It was easily the worst airline experience I’ve ever had,” he said after American Airlines left him stranded at the airport.
Air travel smells worse than ever. Is there a fix?
There’s a war of scents going on at 36,000 feet. But what should you do when air travel smells bad?
AAA homeowners insurance trouble: They never told me I had to fix the roof!
Jan Hustler is having trouble with her AAA homeowners insurance. She didn’t repair her roof on time and now has lost her coverage. But the company didn’t tell her about the requirement until it was too late. Can she get her homeowners insurance coverage back?
Vrbo refund problem: The company owes me $21,014 for my replacement rental in Hawaii!
When Cheryl Mander’s rental in Hawaii is uninhabitable, Vrbo agrees pay her $21,014 for her replacement. Now she has a Vrbo refund problem, because it won’t pay up.