Christopher Elliott
Banned by Hertz because of a 10-year-old toll charge
Hertz confiscated Marcus Hall’s loyalty points and banned him for life — all because of a 10-year-old toll charge he didn’t know about. Here’s how to avoid getting banned by Hertz.
Amtrak offered an $834 voucher after a “service disruption.” Can it do that?
Cynthia Donahue and her husband had tickets on Amtrak’s Auto Train. Then the rail carrier cancels and offers them a ticket credit that expires within two years. Is that how it’s supposed to work? And can this couple ever get their money back?
Got a customer complaint? Here’s how to contact the CEO directly
Corporate executives like to hide from their customers. Here’s how to contact the CEO or any company manager with your customer complaint.
The ultimate guide to airline denied boarding compensation in 2025
What does your airline owe you if it bumps you from a flight? Here’s what you need to know about denied boarding compensation.