Christopher Elliott

Christopher Elliott is the founder of Elliott Advocacy, a 501(c)(3) nonprofit organization that empowers consumers to solve their problems and helps those who can't. He's the author of numerous books on consumer advocacy and writes three nationally syndicated columns. He also publishes the Elliott Report, a news site for consumers, and Elliott Confidential, a critically acclaimed newsletter about customer service. If you have a consumer problem you can't solve, contact him directly through his advocacy website. You can also follow him on X, Facebook, and LinkedIn, or sign up for his daily newsletter.

Justin Baribeau books a hotel room online. But now there's no record of his Booking.com reservation. Can he get his money back?

My hotel had no record of my Booking.com reservation. Why can’t I get a refund?

January 8, 2025 by Christopher Elliott

Justin Baribeau books a hotel room online. But now there’s no record of his Booking.com reservation. Can he get his money back?

Rahama Wright thought her Airbnb allowed kids. She thought wrong.

Does Airbnb allow kids? Here’s how one guest got kicked out of her apartment

January 6, 2025 by Christopher Elliott

Does Airbnb allow kids? Some do, but some don’t, as one of our readers found out. Will her host keep all of her money?

Travelers are refusing to accept high costs and bad service in 2025. And instead of looking for ways to beat the system, they're just avoiding it altogether.

Travelers are refusing to do these 5 things in 2025. Should you?

January 5, 2025 by Christopher Elliott

Travelers are refusing to accept high costs and bad service in 2025. And instead of looking for ways to beat the system, they’re just avoiding it altogether.

Sara Banks, founder of SteamLine Luggage.

How an Irish luxury luggage manufacturer became sustainable

January 4, 2025 by Christopher Elliott

Everyone is talking about sustainability these days. Here’s how one Irish luxury luggage manufacturer is quietly doing it.

Martin Griffin's new Samsung TV stopped working. He wants to get his money back, but Samsung has other ideas. Who is right?

Can I get a $500 refund for my Samsung TV that stopped working?

January 3, 2025 by Christopher Elliott

Martin Griffin’s new Samsung TV stopped working. He wants to get his money back, but Samsung has other ideas. Who is right?

Hertz says Shane Rich rented a car in Cabo San Lucas with two women. He says it's a case of mistaken identity. Now the company has suspended his rental privileges. How can he reverse their decision?

Hertz mistaken identity: I was blacklisted after Mexico rental mix-up!

January 1, 2025 by Christopher Elliott

5 destinations you have to see in 2025

December 29, 2024 by Christopher Elliott

I’ve spent most of this year traveling, starting in South America and trekking through Central America, the Caribbean, Europe and the Middle East. But there are only five places I want to see again in 2025.

Hackers. Thieves. Infectious diseases. Those are the top security threats in 2025, according to experts.

Warning! Here are the biggest travel dangers of 2025

December 28, 2024 by Christopher Elliott

Hackers. Thieves. Infectious diseases.

Those are the top security threats in 2025, according to experts.

When Valeria Villacorta's BTS concert is canceled, she runs into trouble with Ticketmaster. Although the company promised her a prompt refund, it has refused to pay her $654 back for three years.

Ticketmaster trouble: Why can’t I get a refund after a canceled BTS concert?

December 27, 2024 by Christopher Elliott

When Valeria Villacorta’s BTS concert is canceled, she runs into trouble with Ticketmaster. Although the company promised her a prompt refund, it has refused to pay her $654 back for three years.

When Carlye Siegel tries to book two award tickets with Chase points, she gets an error message -- and the transaction fails. Now Chase won't refund the points. Is that allowed?

First, she got an error message. Now her Chase points are gone!

December 27, 2024 by Christopher Elliott

What would you do if you encountered Chase rewards error, and suddenly all your points were gone? Here’s how to get through it.

Christopher Elliott

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