Read the frustrating tale of Jeffrey Schiff’s months-long battle to get his Carrier air conditioner repaired, and how he finally found relief with the help of a consumer advocate. Learn tips and strategies for navigating warranty issues and customer service frustrations in this all-too-relatable story.
Here’s an Expedia refund dilemma: One airline canceled a reader’s flight but then gave her a credit she couldn’t use. Can our advocates fix this?
When it comes to hotel amenities, the lodging industry is trying something new: It’s giving you what you want.
Erika Eng booked tickets from Washington, D.C., to Paris in 2020. British Airways canceled her flight but never refunded the money. So what happened to her $994?
Jonathan Sklar orders a meal from KFC through the fast-food restaurant’s mobile app. He says the order went to the wrong store. Can he get a refund?
Cars lose value over time, but what happens when one reader’s CarMax appraisal reveals her vehicle is worth $6,000 less? Here’s the answer.
If you think having a baggage tracker will prevent your luggage from getting lost, think again. Here’s why AirTags or Tiles fail.
His cruise line wants another $600 from a customer for his airfare. What should he do about this Viking Cruises customer service problem?
Michael Trimble’s hearing aid from Audious doesn’t work, so he returns it. The company won’t refund his money. What’s going on?
Susan Lennon’s experience with Apple’s iPhone replacement and AppleCare raises questions about the policy’s effectiveness.
