My damaged Samsung dryer is making a “loud, clunky sound.” What should I do?
PK Agarwal’s new Samsung dryer is damaged during the delivery. But the company refuses to replace it. Find out why — and how you can avoid a similar problem.
Christopher Elliott
Road Scholar refund: She wants her business class ticket back
British Airways cancels Maureen Kelleher’s flight from Cairo to Boston and rebooks her on a different airline. But it also downgrades her from business class to economy class. Is she entitled to a refund from Road Scholar, her tour operator?
This $250 Travelocity gift card has expired — but there’s no expiration date on it!
What should you do if your gift card that never expires suddenly expires?
Some Americans have stopped tipping. Should you, too?
Tipping is dead.
At least tipping, as you and I understand it. A mandatory 20 percent gratuity on every restaurant meal? Obligatory tips for housekeepers, concierges and tour guides? Kiss them goodbye.
GE appliance repair disaster: Multiple failures despite warranty!
All of Jacquelyn Smith’s GE appliances broke down at the same time. Repeated visits by GE technicians have failed to fix the problems. What can she do?
Budget car rental cleaning fee problem: Hey, that’s not my vehicle!
After Budget finds animal hairs in Bernard Sia’s rental car, it charges him a $125 car rental cleaning fee. But Sia doesn’t have a pet — and that’s not his only problem.
Strangest car rental case ever: Hertz banned my father. Why can’t I rent a car?
Eric Siegel has a strange problem: Hertz has banned him from renting because of something he didn’t do. His father did it.
Free-range kids are becoming a problem at the airport. What’s the solution?
Have you noticed all the kids at the airport lately?
Not so long ago, you could only find them at the terminal playground areas or the gates, where their parents kept a watchful eye on them. But no longer.
ParkWhiz said it didn’t charge me for parking in Seattle — but then it did!
When Grant Erwin tries to pay for parking at Seattle’s waterfront, a website called ParkWhiz charges him $115 — even though it claims his transaction didn’t go through. Can he get a refund?
Expedia said it refunded my airline tickets, but it didn’t. What should I do?
Keith Dawe has been waiting since 2020 for Expedia to refund his airline tickets. But neither the online agency nor his airline can find the missing money. Where is it?