Airline Problems
The Elliott Advocacy team mediates hundreds of cases between passengers and airlines every year. These are the tales of those troubled consumers who contact us with their airline problems.
Southwest canceled my flight! Where is my refund for my EarlyBird fees?
When Southwest Airlines cancels Peter Bell’s flight, it offers a partial refund. But are those EarlyBird fees also refundable? Maybe, maybe not.
Is my coronavirus emergency flight refundable?
This traveler says the president’s confusing announcement about an impending travel ban caused him to buy a costly emergency flight home. Who’s to blame?
Why did Spirit deny me boarding?
Warning: Make sure that you arrive at the airport with plenty of time to spare, or Spirit might deny you boarding.
Will American Airlines refund this gift card?
Sarah German redeemed an American Airlines gift card for a flight, canceled within 24 hours and asked for a refund. So why is the airline resisting?
He canceled his Hawaiian Airlines flight, so where is the refund?
When Margo Seymour’s husband canceled his Hawaiian Airlines flight, the company offered him a goodwill refund. But now it’s five months later with no refund in sight. Can we help?
Can you help me get my refund from Alaska Airlines?
After Alaska Airlines cancels Marcos Schapira’s flight, it seems to owe him a refund. But did the airline decide to keep his money — or was it his online travel agency?
Should you get rid of your loyalty program?
Are you thinking of getting rid of your loyalty program? If so, you might relate to John Franklin’s story. Actually, you might relate to it even if you aren’t unhappy with your loyalty program.
These are the worst airline passengers ever
Who are the worst airline passengers? Hint: It’s not babies. These are the real problem flyers (and what you can do about them).
Why is this Lufthansa offer so hard to redeem?
When WOW Air died earlier this year, Lufthansa made its passengers a seemingly generous offer: a 25 percent discount if they rebooked with the German carrier. Victoria Corless decided to accept. But why is her Lufthansa offer so hard to redeem?