Chase said her identity had been stolen, but it was a Zelle callback scam
When Patricia Peticolas received an urgent call from Chase Bank warning her that someone had stolen her identity on Zelle, she wanted to do everything she could to help.
Advocacy
These tales are from our consumer advocacy files. If you’re a consumer with a problem with a company, you can contact us for help as well.
Want your complaint to fail? Just say these five things
In a world where words are easily ignored by a company, here are five things you can say that will cause your complaint to fail.
What should you do when an airline overcharges you for luggage?
Frontier Airlines overcharged Abbey Colville for her luggage on a recent flight from Denver to Detroit. Way overcharged her.
Why can’t I redeem my Verizon gift card?
Try as hard as he might, Daniel Conti can’t redeem his $200 Verizon gift card.
He’s called Verizon. He’s written. He’s chatted online. But the card doesn’t work.
She called JetBlue, but airline scammers answered. Here’s how she fought back.
The newest airline call center scam just cost Amy Lou Masick $500. She wanted to call JetBlue for a flight refund, so she Googled the airline’s phone number. And up popped the number of a company that was not JetBlue.
You might be a dishonest customer if Amazon does this to you
As Kay anxiously waits for a resolution from Amazon, little does she know that her questionable actions during the return process may have triggered a web of suspicion. With mounting evidence suggesting her potential dishonesty, will Amazon uncover the truth behind the manipulated return label? And more importantly, will Kay ever see her $151 refund or face the consequences of her actions? The final answer lies just beyond the horizon.
Warning! Airline scammers are posing as fake call centers
When Laurie Mannino tried to change her airline tickets on British Airways, she ran into a common problem: The airline kept her on hold for hours.
So she Googled “talk to a human at British Airways” and found a number that picked up on the first ring.
It was a fake.
Sent money to the wrong person through Zelle? Here’s how to get it back
Chuck Brown sent money to the wrong person through Zelle. Will he ever get it back?
I found a chipmunk in my vacation rental. I want my money back — all of it!
A woman who rented a beach house on Lake Michigan is horrified to find a chipmunk nesting in her bedroom. Now she’s trying to get her money back from Vrbo.
No room for Taylor Swift fans: Radisson cancels points hotel booking!
When the Radisson Hotel cancels a reservation made with points, a Taylor Swift fan is left in a bind to find last-minute accommodations. Learn about your rights and available options in this situation.