Can Globus keep our $500 deposit? I can’t afford to travel anymore
Will a big tour operator like Globus bend its rules to help an elderly customer? That’s what Joan Powell wants to know since she’s about to lose a $500 deposit.
Advocacy
These tales are from our consumer advocacy files. If you’re a consumer with a problem with a company, you can contact us for help as well.
“Easily the worst airline experience I’ve ever had” — but can American Airlines fix this code-share problem?
Matt Cleinman’s recent flights from Barcelona to Portland, Ore., did not go well. Actually, that’s an understatement. “It was easily the worst airline experience I’ve ever had,” he said after American Airlines left him stranded at the airport.
A missed connection and a $300 bill — did Aeromexico offer him enough compensation?
When Coty Cockrell found out he’d be stuck in Mexico City for a day after missing a flight connection, an Aeromexico representative told him not to worry. The airline would cover his lodging and food expenses. It didn’t.
Banned by their cruise line because of CBD candies. But you’ll never guess what happened next
Carnival bans a couple because it finds CBD mints in their backpack. Here’s what happened to them – and what it could mean for your next cruise.
“Such a bizarre” rental experience on Vrbo — but do they even care?
Mark Hartwig’s vacation rental in Montreal was “such a bizarre experience” that he has trouble putting into words.
Can I get my money back for a bad cruise?
Marcia Krantz wants her money back for her Celebrity cruise. She sailed to the Galapagos last year but didn’t enjoy it. And then her replacement cruise to Europe also tanked.
Help! My Jeep Wrangler 4xe hybrid doesn’t work in electric mode. Can I end my lease?
Jillian Kavanagh regrets the day she signed the lease on a 2021 Jeep Wrangler 4xe, a hybrid four-wheel drive. The vehicle failed during the winter and now only works in gas mode. It also shakes when she accelerates above 70 mph. She wants Stellantis, the car’s manufacturer, to terminate her lease and take back the malfunctioning Jeep.
Chased out of his hotel for complaining about a small room. Is this enough compensation?
Jimmy Lim thought he’d booked a suite for his family in Hong Kong through Booking.com. He ended up getting chased out of the hotel after complaining about the size of his rooms. Now he wants a refund — and, of course, he isn’t getting it.
The secret of disabled Airbnb accounts: Is it sabotage?
Why is Justin Brog banned from Airbnb? He’s been a model guest and receives excellent reviews from Airbnb hosts, so there’s no reason Airbnb would disable his account.
PayPal and Chase missing refund problem: “My money is nowhere to be found”
If you’ve ever had to go toe to toe with a big company over a missing refund, then you’ll relate to Alejandro Soler’s recent problem with PayPal and Chase.