My online travel agency never sent me a confirmation. Do I still have to pay?
If an online travel agency never sends you a confirmation, do you still have to pay? Meet someone who found out the hard way.
Advocacy
These tales are from our consumer advocacy files. If you’re a consumer with a problem with a company, you can contact us for help as well.
My husband died. Can I get my $5,398 cruise refunded from Viking?
Frances Kennedy was looking forward to her Rhine River cruise on Viking. But before she could take her vacation, her husband died. Can she get a refund?
A bizarre Thrifty car rental damage bribe: $35 to make this chipped windshield go away!
When Cameron Colletti returned her rental car to Thrifty in Tulsa, Okla., a customer service representative gave her bad news: She’d put a chip in the windshield of her car.
My Airbnb rental is infested with fleas! What should I do?
Sophia Konewko’s Airbnb rental in Siesta Key, Fla., is infested with fleas. The tiny insects have peppered her arms and legs with deep red blisters that don’t stop itching.
Do I have the right to privacy in my vacation rental? Maybe not in this one.
Do you have the right to privacy in your vacation rental? Meet a guest who thought she did. Until she found a hidden camera.
This $250 Travelocity gift card has expired — but there’s no expiration date on it!
What should you do if your gift card that never expires suddenly expires?
Strangest car rental case ever: Hertz banned my father. Why can’t I rent a car?
Eric Siegel has a strange problem: Hertz has banned him from renting because of something he didn’t do. His father did it.
I didn’t lose the cargo cover in my rental car. Do I still have to pay this $1,202 damage claim from Enterprise?
Did Jesse Treakle lose the cargo cover in the BMW x-5 he rented from Enterprise in Zürich, Switzerland? Of course not. So why is he getting these demand letters from PurCo, telling him he must pay $1,202 in the next 10 days?
Delta Air Lines rescheduled my flight by 9 1/2 hours. Do I have to accept this ticket?
Dianne Ness and her husband were stunned when Delta Air Lines rescheduled their upcoming flight from Boston to Phoenix by 9 ½ hours.
Windshield damage on my Avis rental! Do I have to pay $573?
Avis billed one of its customers $573 for damaging a windshield. But there was no damage to the windshield. What should he do?