Problem with luggage: I waited too long to file a claim with my airline!
When Lesle Collins flew from Dallas to Denver last summer, her baggage did not. She tried to file a luggage claim — but she could not.
Advocacy
These tales are from our consumer advocacy files. If you’re a consumer with a problem with a company, you can contact us for help as well.
Their North Atlantic cruise ended in the hospital. Why won’t travel medical insurance pay their $6,914 claim
When James Cottrell bought travel medical insurance for himself and his wife for their North Atlantic cruise last summer, he never expected to use it. But if he had to, he was confident his GeoBlue travel medical plan would be there for him — and that it would pay his claim promptly.
No hot water and no heat in my Vrbo rental. Why can’t I get a refund?
When Priya Engel turned on the shower in her San Diego vacation rental, the water ran cold and there was no heat. Repeated calls to the owner changed nothing, and now she wants her money back.
American Airlines canceled my flight. Why do I only get a partial refund?
Danielle Spivack lives in Ramat Gan, a suburb of Tel Aviv. She had plans to fly back to the States late last year, but the ongoing war forced American Airlines to cancel her flight.
My car rental is fully refundable. Why is Priceline keeping my money?
Can a car rental company just change its refund rules whenever it wants to?
Swiss lost luggage problem: Can the airline only refund me for half my expenses?
When an airline loses your luggage, does it have to fully refund your expenses? That’s what Adam Hirsch would like to know after Swiss International Airlines lost his luggage on a flight from Los Angeles to Venice, Italy.
My mattress was soiled. Can I get a refund from Hilton?
Can you get a refund for your hotel room when your mattress is soiled? Meet one Hilton guest who wanted his money back.
My refund hasn’t posted to my credit card yet. What should I do?
If you asked for a refund but your refund hasn’t posted to your credit card yet, you may be in trouble. Here’s how to fix the problem.
I never got a receipt for my tour. Can Sunwing keep my $536?
Brandon Marsdin paid Sunwing Airlines $536 for an ATV tour in Los Cabos, Mexico. But when he tried to check in for his offroading adventure, a representative turned him away. And then Sunwing kept his money.
Downgraded from business class to economy on KLM. But they messed with the wrong passengers!
Are airlines allowed to downgrade you from business class to economy? And if they do, what do they owe you?