They canceled my flight. Can I get a refund for my Marriott Vacation Club Points?
After Southwest canceled her flight, Marriott took $1,745 worth of Marriott Vacation Club points without explanation. Can they do that?
Advocacy
These tales are from our consumer advocacy files. If you’re a consumer with a problem with a company, you can contact us for help as well.
Mice in my vacation rental! But why can’t I get a refund?
What are the policies of the major vacation rental platforms when it comes to mouse infestations? And what should you do if you find a mouse in your vacation rental?
Vrbo took my $1,270! Can a vacation rental host cancel my stay and keep my money?
Can a vacation rental host cancel your reservation and keep your money? Shannon Jenkins wants to know after her host decided to pocket the money she paid Vrbo for a four-day weekend in Sonoma’s Russian River Valley.
He paid Vantage $18,536. Why is it taking so long to get a cruise refund?
The pandemic created massive refund delays that are still affecting passengers today. So why are cruise refunds dragging on? And can you make them go faster?
My flight never made it to Lima. Why won’t American Airlines get my refund approved?
Cristina Criado’s flight diverted to Panama City after a tragic accident closed the airport in Lima. Does American Airlines owe her a refund for her trip in vain — and if so, how much?
Unauthorized charges on your PayPal account? Here’s how to get your money back now
How does the PayPal dispute resolution system work? And when you try to dispute a fraudulent charge on your PayPal account and fail, how do you appeal a denial?
Hilton points problem: I canceled my stay — but they charged me anyway!
Travel companies can do almost anything they want when it comes to your loyalty points. But not with this reader’s Hilton points problem.
Travel insurance claim denied? Here’s how to turn a “no” into a “yes”
If your travel insurance claim is denied, try these insider strategies for a successful appeal. You may be able to get your money back.
Can American Airlines find my missing Apple AirPods?
When Nancy Allen lost her Apple AirPods on an American Airlines flight from London to Chicago, she thought they were gone forever. Allen didn’t discover that the $169 earbuds were missing until the day after she landed, by which time it seemed too late.
How to get a refund from Ticketmaster
How do you get a refund from Ticketmaster? For Jennifer Hu and her husband, the answer is: You can’t.