Enterprise Rent a Car owns the Alamo Rent a Car and National Rent a Car brands.
Enterprise Responsiveness rating
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What you need to know about Enterprise Rent A Car
We receive regular complaints about Enterprise. This customer rented a car and got a flat tire just two days later. Despite showing an employee a pre-existing scratch on the car before renting it, this customer was still blamed for it. Also, the car rental company tried to charge this customer for damage she had nothing to do with. This customer was billed for the damages of a car she didn’t even drive, and this customer can’t get a repair invoice from Enterprise.
How to resolve a problem with Enterprise Rent A Car
The company website offers a chat feature along with the customer service number and an option to submit an email form.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Enterprise Rent A Car mailing address
600 Corporate Park Drive
St. Louis, MO 63105
Enterprise Rent A Car executive customer service contacts
Primary Contact
Will Withington
Senior Vice President
600 Corporate Park Drive
St. Louis, MO 63105
Will.Withington@ehi.com
Secondary Contact
Randal Narike
Executive Vice President of Customer Experience
600 Corporate Park Drive
St. Louis, MO 63105
Randal.Narike@ehi.com
Chief Executive
Chrissy Taylor
600 Corporate Park Drive
St. Louis, MO 63105
christine.taylor@ehi.com
How do I email the Enterprise help desk?
If you need any assistance, email Enterprise at care@enterprise.com.
Who owns Enterprise?
Enterprise Holdings is the parent company of Enterprise Rent a Car.
Do Enterprise points expire?
Enterprise does not offer a conventional points-based loyalty program similar to some airlines or hotels. Instead, it provides a membership program named “Enterprise Plus,” through which members can earn points for their rentals. These points do not expire as long as the account has not been inactive for two years.
Do Enterprise points expire?
Enterprise does not offer a conventional points-based loyalty program similar to some airlines or hotels. Instead, it provides a membership program named “Enterprise Plus,” through which members can earn points for their rentals. These points do not expire as long as the account has not been inactive for two years.
Is National the same as Enterprise?
National Car Rental and Enterprise are sister brands under Enterprise Holdings.
Can I transfer my Enterprise points to another account?
Enterprise Plus points cannot be transferred from one account to another.
What family owns Enterprise?
The Taylor family founded Enterprise Rent a Car and still owns the company.
How do I get my Enterprise points back?
If you notice any missing points in your Enterprise Plus account, contact the customer service team at (855) 266-9565 to resolve the issue.
How many Enterprise points are needed for a free rental?
Free rental days can be obtained by redeeming Enterprise Plus points; the number of points needed depends on the rental location, vehicle class, and time of booking.
Can I get National points with Enterprise?
National Car Rental and Enterprise are part of the same parent company, but points earned with one brand cannot be transferred to the other.
Can I use my Enterprise points for National?
It is not possible to use Enterprise Plus points directly to make National Car Rental bookings.
What does Enterprise support do?
The enterprise customer support team is available to assist with various services such as making reservations, rental inquiries, billing, and other related inquiries. The toll-free number is (855) 266-9565.
Is Enterprise a private company?
Enterprise Holdings is a privately held company.
Can I add a person to my Enterprise account?
Enterprise Plus accounts are individual only, but you can add extra drivers to your rental reservation.
What is the number for Enterprise roadside assistance?
The number for Enterprise roadside assistance is (800) 307-6666.
What is the phone number for Enterprise customer service specifically for individuals with disabilities?
The phone number for Enterprise customer service for individuals with disabilities is (866) 225-4284.
How to get professional help with your Enterprise problem
If you need help with Enterprise, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
